Come Aboard and Join Our Team Where Passion Meets the Waterfront

Job Summary:

The Dockmaster

is responsible for several areas of the marina operations and all slip activity

under the direction of the General Manager. This role will serve as the

ambassador for the marina and is the first person with whom a Boater/Guest will

interact.  The Dockmaster is responsible for the safe mooring of vessels,

general operation of the docks, assisting boaters and responding to general

questions, supporting front desk operations and maintaining a safe and clean

environment throughout the marina facilities. In addition , he/she serves as

part of the leadership team and helps with training and supervision.

About Working in a Marina

The “Dream work is in the Team work!”  As a Marina team member, you will be cross

trained to perform a variety of tasks across our Marina operations. Being

flexible and open to “pitching in” is an essential function of being part of

the team! Most marina team members are multi-functional and perform many varied

tasks.  Especially during

emergencies, (storms, floods, etc.) or peak boating times, team members will be

called upon to work together and perform functions that may be in addition to

their normal job duties. “That’s not my Job”, is not within our Marina

operations vocabulary.  The more well-rounded

the team member, the more opportunities to grow and be considered for future

opportunities!

Supervisory Responsibilities:

·       Assists in supervising and

training team members

·       Hold team members

accountable by providing appropriate coaching.

·       Escalates issues to the

General Manager on concerns with team member’s performance or concerns.

Roles & Responsibilities:

·      

Routinely inspects, conducts walk throughs and ensures above average appearance of facility. 

·      

Assist the General Manager in creating a daily

checklist of tasks and assign to team members appropriately and/or may take on

the tasks to ensure that the Marina is in Best in Class shape.

·      

Provides support, setup and maintenance of all wet slip account files using Molo

/POS system.

·      

Provides appropriate assistance to customers, vendors, officials and team

members

·      

Communicates with boaters and potential leads and guests in a professional manner at all times. Resolves customer disputes in a manner consistent with Integra

Marina’s philosophy and policy. Refers all disputes outside scope of abilities to the

General Manager. 

·      

Perform administrative/frontdesk  duties (i.e., Molo

reservations , guest inquiries, billing , answering calls, etc.). 

·      

Direct, move, assist and securely moor vessels

to dock

·      

Ensures that Boaters and Team Members observe

all marina rules and regulations

·      

Ability to work weekends and holidays

·      

Ability to work overtime as needed

Safety and

Environmental Responsibilities

• Follow Integra Marinas Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

All other duties perform all other duties as assigned,

including carrying out responsibilities, performing duties, using skills, and

working in conditions necessary to perform all assigned tasks.

Education and Experience:

• High school diploma or equivalent preferred
• 2-5 years’ marina experience preferred
• Ability to work safely around the water
• Ability to lift 50 pounds
• Basic boat handling skills are essential
• Knowledge of dock construction and repair preferred
• Knowledge of basic tools preferred

Required Skills/Abilities:

·       Excellent verbal and written communication skills.

·       Excellent interpersonal and customer service skills.

·       Excellent sales and customer service skills.

·       Excellent organizationalskills and attention to detail.

·       Excellent time management skills with a proven ability to meet deadlines.

·       Strong analytical and problem-solving skills.

·       Strong supervisory and leadership skills.

·       Ability to prioritize tasks and to delegate them when appropriate.

·       Ability to function well in a high-paced and at times stressful environment.

·       Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Ability to stand, stoop, or bend for long periods of time.
• Ability to walk for an extended period of time.
• Work is performed both indoors and outdoors and may require a fair amount of physical activity; some of the work is done sedentary.
• May work outdoors in inclement weather.
• Ability to lift 50 pounds

Work Schedule:

Marinas are open seven days a week typically from morning to sunset. We strive to provide flexibility,

whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary:

The Marina Officer Manager oversees the administration of the Marina operations to ensure excellent service is provided to Boaters/Visitors. Reporting to the General Manager, he/she will be assigned with administrative tasks and responsibilities that help to run the operations and ensures proper communication with the Boaters/Guests/Visitors. He/she is the liaison with Corporate Accounting and work closely with POS , rent rolls , slip reservation systems , daily financial reports, invoicing/billing. Assists with guest relations, handles Boater inquiries , handle new reservations, ensure proper usage of slips and manages the slip dockage usage to maximize revenue, answers incoming calls, and handles the ship store (if applicable) and mail room storage.

About Working in a Marina

The “Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

• Handles all guest /boater inquiries whether over phone or in person in an efficient , hospitable and friendly manner.

• Provides tours to potential Boaters and provides information about membership types and benefits.

• Provides timely and accurate assistance with processing and confirming all components of the monthly financial statement to ensure a timely month end close\

• Ensure complete and timely processing of all end of day procedures

• Assists with and tackles any assigned special “ad hoc” projects

• Oversees the processing and reconciling of daily deposits (ACH, cash, credit card, and checks)

• Runs daily reports for GM or Regional/ Chief of Operations such as: AR/Delinquency Report, Reservations, and maintains /enters data

• Ensures all invoices are accurately coded and submitted for timely processing and recording.

• Assists in maintaining accurate financial and marina information to assist with the property forecasting process.

• Monitors accounts receivable and ensures all accounts receivable accounts are current while performing necessary collection procedures to maintain a current status on all slip accounts.

• Works with Human Resources to serve as the liaison to ensure employees have ADP access for the purpose of managing time record keeping, onboarding and benefit enrollment, when applicable.

• Ensures adherence to departmental and/or Operations policies, procedures, and practices

• Assists with the tracking, updating, and collection of all contracts, insurance, and registrations, as requested

• Ensures the rent roll reports are accurate and assists with updates and liaise with Accounting for accuracy for invoicing and collection of payment.

• Works with vendors as needed to order property supplies, retail items, materials, and uniforms, as requested

• Reviews all new slip storage and boat club contracts, as applicable, for accuracy and billing

• Maintains responsibility for all inventory including inputting, quarterly inventory counts, inventory adjustments, and adding inventory

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• 2-year college degree or 4 year degree in business/accounting or related field is preferred

• 5 years business management/office management experience in retail, customer service or related industry

• Marina/boating experience preferred.

• Point of Sales systems and computer savvy and ability to use various software platforms.

Required Skills/Abilities:

• Must possess a valid DL and current auto insurance; must pass insurance DMV clearance

• Excellent verbal and written communication skills- English proficiency and bi-lingual a plus or highly desirable

• Strong interpersonal and customer service skills.

• Sales and customer service skills.

• Ability to work in a fast paced environment and strong attention to detail

• Organizational skills to multi task various projects, systems and processes.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Proficient with Microsoft Office Suite , Word, Outlook, Excel

• Working knowledge of Point of Sales Systems

• Must be able to work independently.

• Some management/supervisory skills.

Physical Requirements:

• Work is done primarily in an office setting and well-ventilated environment

• May need to occasionally lift up to 20 lbs

• Must be able to sit for long period of time in front of a computer /monitor.

• Use of a telephone system with multiple lines

• May work outdoors walking, bending, stooping to help boaters or gather mail , etc

• When outside may be subject to inclement weather conditions

Work Schedule:

Marinas are open seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

 Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

 Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

 Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

 Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

 Ties lines to secure boat safely to dock

 Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

 Assists boaters with directions, reservations, troubleshooting, and other inquiries.

 Delivers messages, items and/or guest amenities as requested

 Explains rates for transient guests and accepts payment using the POS system

 Completes all tasks in a timely manner as instructed by the General Manager

 Follows all appearance standards.

 Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

 Follows site specific safety and security procedures

 Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

 Must be at least 16 years of age.

 In Highschool/High school diploma or general education degree (GED), preferred

 Customer service experience at least 6 months

 Marina operations experience preferred.

 Knowledge of boating or boating terms is desirable

Required Skills/Abilities:

• Excellent verbal communication skills.

• Excellent interpersonal and guest service skills.

• Excellent customer service skills.

• Attention to detail.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Standing, walking and stooping for long periods of time

• Use of hands and manual dexterity

• Must be able to lift up to 50 pounds at times.

• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

 Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

 Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

 Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

 Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

 Ties lines to secure boat safely to dock

 Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

 Assists boaters with directions, reservations, troubleshooting, and other inquiries.

 Delivers messages, items and/or guest amenities as requested

 Explains rates for transient guests and accepts payment using the POS system

 Completes all tasks in a timely manner as instructed by the General Manager

 Follows all appearance standards.

 Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

 Follows site specific safety and security procedures

 Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

 Must be at least 16 years of age.

 In Highschool/High school diploma or general education degree (GED), preferred

 Customer service experience at least 6 months

 Marina operations experience preferred.

 Knowledge of boating or boating terms is desirable

Required Skills/Abilities:

• Excellent verbal communication skills.

• Excellent interpersonal and guest service skills.

• Excellent customer service skills.

• Attention to detail.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Standing, walking and stooping for long periods of time

• Use of hands and manual dexterity

• Must be able to lift up to 50 pounds at times.

• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The General Manager leads, directs, and manages the entire Marina operation including boat yard, services, and ship store. This is a key role and he/she sets the tone for the entire team and leads by example by consistently living by Integra’s core values and principles.

In addition, the General Manager is highly responsible for many facets and possesses specialized knowledge and experience to manage complex multi-revenue operations: budgets, revenue generation, guest experience, administrative services, reservations system management, safety /environmental regulations, retail operations, employee relations, hiring/selecting, training, boat service maintenance, community outreach, short- & long-range planning. The General Manager reports to the Director of Marina Operations but will report indirectly to the Chief of Marina Operations, and to the Owners/Principals.

Roles & Responsibilities:

Leadership:

• Leads, motivates, and directs the team to ensure that they fulfill the company’s principles, goals and objectives.

• Lead day-to-day operations and management of the business.

• Lead and motivate the team to deliver superior guest services in all facets of operations.

• Ensure high quality standards are being followed: guest service, cleanliness, organization, and administrative services.

• Use conflict resolution to problem solve issues as they arise.

• Adheres to all company policies and procedures.

• Escalate any issues on CapEx Capital improvement projects

Workforce Planning /Labor Management:

• Hires and trains new staff.

• Plans and maintain Marina teamwork schedules, cross train, and delegate duties.

• Ensures proper training and scheduling for the Marina to function safely, efficiently and cost effectively. Always ensuring adequate management coverage.

• Apply proper labor management controls to control payroll costs. Follows proper payroll procedures.

• Reviews and approves staff schedule; may direct another manager to create the Team schedule.

• Handles approvals of PTO and other absences in accordance to company policy and procedures

Team Development/Employee Relations:

• Inspect and follow up quantity and quality of work done by all Employees.

• Conduct informal and formal performance reviews.

• Celebrate and recognize team members often and ensure a positive work environment.

• Provides close follow-up on training effectiveness and on delegated tasks.

• Ensures that team is anticipating, exceeding, and delivering superior guest service.

Budget /Financial:

• Responsible for overall P&L to meet or exceed budget expectations for the entire Marina operations.

• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Reviews daily reports: reservations and sales , A/R for delinquent/collections.

• Follow up on A/R and works with accounting to ensure proper collection of payment.

• Responsible for fuel pricing and reordering; and checks daily fuel sales

• Provides input on planning and budget as directed.

• Ensures all Team members have punched in/out or designates this task to another manager.

• Prepares and reviews payroll in a timely manner.

• Provides supervision and direction to the Marina Ship’s Store, including maintenance of proper inventories of Marina merchandise, bait, fuel, ice and beverages.

• Meets or exceeds retail budgets.

• Oversee the direct administrative activities of the marina operations.

• Set prices or credit terms for goods or services, based on forecasts of customer demand.

• Fully responsible for safe handling of cash/credit cards, and for collection of all services rendered.

Marketing:

• Develops and cultivates positive relationships with the boating community and neighboring business/residents relating in a business-like manner in Marina policy matters.

• Stimulates boating interest by promoting tournaments, boating and special events.

• Maximizes slip and rack rental occupancy and ensures that rental space is most effectively utilized.

• Coordinate, as directed, the Marine Service shop activity to maximize profits while causing service availability to be well received by the Marina boaters.

Safety Operations/Maintenance:

• Responsible for proper open/close of Marina, maintain proper staffing to operate efficiently.

• Implement or oversee environmental management or sustainability programs addressing marine, ocean environment.

• Enforce Marina Rules and Regulations.

• Responsible for maintenance of all Marina equipment.

• Establish high standards of cleanliness, plant maintenance and professional service to Tenants, and enforce the same through equally high standards of Employee conduct and performance.

• Conduct Safety Meetings.

• Ensure injury /incident reporting is done immediately; report any accidents/incidents timely and proactive to reduce liabilities and risks to owners, tenants, guests and team members.

• Responsible for Marina Security

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• 4-year degree required in business management or related field/Combination of experience and education.

• At least 5 years of Marina industry experience.

• At least 7 years of management experience.

• Highly recommended as being qualified as a Certified Marina Manager (CMM) and a graduate of the Intermediate/Advanced Marina Management courses.

Required Skills/Abilities:

• Must possess a valid DL and current auto insurance; must pass insurance DMV clearance

• Thorough knowledge of general boat handling, mooring and docking practices applicable to the operation and use of Marina facilities.

• Must have Wet and dry Marina experience.

• Excellent working knowledge of boat operations and proven management background required.

• Excellent guest relations/customer service skills

• Strong business acumen skills.

• Must have working knowledge of POS systems such as MOLO, Dockwa or MarinaGo or other similar point of sales systems.

• Strong working knowledge of Office Suite software such as Word, Outlook, Excel

• Strong oral/written communication skills

• Able to quickly problem solve

• Analytical skills

• Conflict Resolution Skills

Physical Requirements:

• Work is primarily done outdoors in unpredictable weather conditions.

• Work requires a fair amount of walking, standing, stooping or bending.

• Up to 25%- 30% of the work is done within an office environment using office equipment: laptop/PC, printer, fax/copier.

• May occasionally lift up to 50 lbs.

Work Schedule:

Marinas are open seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Marina Concierge Attendant is responsible for assisting members/guests with their immediate needs in a hospitable and friendly manner that exceeds expectations. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, recommending local attractions and collecting payments.

About Working in a Marina

The “Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

• Greet every guest/boater members & visitors with hospitality in a friendly , warm and courteous manner following Integra’s hospitality standards at all times.

• Answers the phone by the third (3rd) ring in a friendly tone of voice and handles all phone inquiries per the company’s guest standards. Will also handle email inquiries in a timely and efficient manner and seeks help if there are too many in the queue.

• Develop and maintain effective and friendly working relationships with staff , boaters, visitors and dealing with conflict effectively, courteously, and tactfully.

• Respond to member questions regarding service department, ship store or other operational areas.

• Responsible for haul out and launch schedule.

• Accepting and reconciling daily cash, credit and check payments, and following up with past due balances.

• Follow Safety and Environmental rules and complete required related training in a timely manner.

• Communicate to management of any incident with a guest or team member, immediately.

• Wear proper personal protective equipment as required for the task or work area

• Report all accidents, injuries, spills and near misses immediately.

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• High school diploma or equivalent GED

• Experience with Customer Service or Hospitality

• Boating skills experienced preferred.

Required Skills/Abilities:

• Strong computer skills /use of point of sales system

• Excellent verbal and written communication skills.

• Flexible and adaptable

• Great service attitude

• Ability to communicate effectively

• Attention to detail

• Ability to think out of the box and problem solve

• Eager to cross train and able to work well with others

Physical Requirements:

• Able to stand and/or walk for long periods of time.

• Occasionally may list up to 30 lbs.

• Use of computer screen/monitor and must have manual dexterity to use office equipment.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

 Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

 Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

 Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

 Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

 Ties lines to secure boat safely to dock

 Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

 Assists boaters with directions, reservations, troubleshooting, and other inquiries.

 Delivers messages, items and/or guest amenities as requested

 Explains rates for transient guests and accepts payment using the POS system

 Completes all tasks in a timely manner as instructed by the General Manager

 Follows all appearance standards.

 Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

 Follows site specific safety and security procedures

 Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

 Must be at least 16 years of age.

 In Highschool/High school diploma or general education degree (GED), preferred

 Customer service experience at least 6 months

 Marina operations experience preferred.

 Knowledge of boating or boating terms is desirable

Required Skills/Abilities:

• Excellent verbal communication skills.

• Excellent interpersonal and guest service skills.

• Excellent customer service skills.

• Attention to detail.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Standing, walking and stooping for long periods of time

• Use of hands and manual dexterity

• Must be able to lift up to 50 pounds at times.

• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Porter/Maintenance team member is responsible for the upkeep of the marina facilities. Reporting to the General Manager and working alongside other teammates, they will accomplish creating a safe environment for the customers and other teammates. A successful member will be action-oriented and high energy and have strong attention to detail.

About Working in a Marina

The “Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

• Completes the maintenance and repair of buildings, docks, pilings, and grounds at the marina.
• Maintains landscaping including mowing, trimming, raking, pruning, and weeding.
• Identifies equipment or grounds in need of repair and reviews plan to repair with General Manager.
• Troubleshoots electrical issues and completes repairs.
• Removal of debris around marina property.
• Performs other assigned duties , as needed.

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• HSD or GED preferred.

• Shipyard experience preferred

• Least 1-2 years of Maintenance experience- basic repairs

Required Skills/Abilities:

• Minor electrical or plumbing repair skills

• HVAC knowledge a plus

• Able to follow through and show attention to details

• Strong communication skills and ability to follow directions

Physical Requirements:

• Work is done primarily outdoors in all types of inclement weather conditions.

• Able to stand, walk, bend, crouch and stoop for extended periods of time.

• Able to lift up to 50 lbs.

• Able to use electrical tools and equipment

• Manual dexterity needed

• Use of personal protective equipment for safety

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

 Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

 Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

 Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

 Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

 Ties lines to secure boat safely to dock

 Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

 Assists boaters with directions, reservations, troubleshooting, and other inquiries.

 Delivers messages, items and/or guest amenities as requested

 Explains rates for transient guests and accepts payment using the POS system

 Completes all tasks in a timely manner as instructed by the General Manager

 Follows all appearance standards.

 Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

 Follows site specific safety and security procedures

 Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

 Must be at least 16 years of age.

 In Highschool/High school diploma or general education degree (GED), preferred

 Customer service experience at least 6 months

 Marina operations experience preferred.

 Knowledge of boating or boating terms is desirable

Required Skills/Abilities:

• Excellent verbal communication skills.

• Excellent interpersonal and guest service skills.

• Excellent customer service skills.

• Attention to detail.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Standing, walking and stooping for long periods of time

• Use of hands and manual dexterity

• Must be able to lift up to 50 pounds at times.

• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.

Job Summary: The General Manager leads, directs, and manages the entire Marina operation including boat yard, services, and ship store. This is a key role and he/she sets the tone for the entire team and leads by example by consistently living by Integra’s core values and principles.

In addition, the General Manager is highly responsible for many facets and possesses specialized knowledge and experience to manage complex multi-revenue operations: budgets, revenue generation, guest experience, administrative services, reservations system management, safety /environmental regulations, retail operations, employee relations, hiring/selecting, training, boat service maintenance, community outreach, short- & long-range planning. The General Manager reports to the Director of Marina Operations but will report indirectly to the Chief of Marina Operations, and to the Owners/Principals.

Roles & Responsibilities:

Leadership:

• Leads, motivates, and directs the team to ensure that they fulfill the company’s principles, goals and objectives.

• Lead day-to-day operations and management of the business.

• Lead and motivate the team to deliver superior guest services in all facets of operations.

• Ensure high quality standards are being followed: guest service, cleanliness, organization, and administrative services.

• Use conflict resolution to problem solve issues as they arise.

• Adheres to all company policies and procedures.

• Escalate any issues on CapEx Capital improvement projects

Workforce Planning /Labor Management:

• Hires and trains new staff.

• Plans and maintain Marina teamwork schedules, cross train, and delegate duties.

• Ensures proper training and scheduling for the Marina to function safely, efficiently and cost effectively. Always ensuring adequate management coverage.

• Apply proper labor management controls to control payroll costs. Follows proper payroll procedures.

• Reviews and approves staff schedule; may direct another manager to create the Team schedule.

• Handles approvals of PTO and other absences in accordance to company policy and procedures

Team Development/Employee Relations:

• Inspect and follow up quantity and quality of work done by all Employees.

• Conduct informal and formal performance reviews.

• Celebrate and recognize team members often and ensure a positive work environment.

• Provides close follow-up on training effectiveness and on delegated tasks.

• Ensures that team is anticipating, exceeding, and delivering superior guest service.

Budget /Financial:

• Responsible for overall P&L to meet or exceed budget expectations for the entire Marina operations.

• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Reviews daily reports: reservations and sales , A/R for delinquent/collections.

• Follow up on A/R and works with accounting to ensure proper collection of payment.

• Responsible for fuel pricing and reordering; and checks daily fuel sales

• Provides input on planning and budget as directed.

• Ensures all Team members have punched in/out or designates this task to another manager.

• Prepares and reviews payroll in a timely manner.

• Provides supervision and direction to the Marina Ship’s Store, including maintenance of proper inventories of Marina merchandise, bait, fuel, ice and beverages.

• Meets or exceeds retail budgets.

• Oversee the direct administrative activities of the marina operations.

• Set prices or credit terms for goods or services, based on forecasts of customer demand.

• Fully responsible for safe handling of cash/credit cards, and for collection of all services rendered.

Marketing:

• Develops and cultivates positive relationships with the boating community and neighboring business/residents relating in a business-like manner in Marina policy matters.

• Stimulates boating interest by promoting tournaments, boating and special events.

• Maximizes slip and rack rental occupancy and ensures that rental space is most effectively utilized.

• Coordinate, as directed, the Marine Service shop activity to maximize profits while causing service availability to be well received by the Marina boaters.

Safety Operations/Maintenance:

• Responsible for proper open/close of Marina, maintain proper staffing to operate efficiently.

• Implement or oversee environmental management or sustainability programs addressing marine, ocean environment.

• Enforce Marina Rules and Regulations.

• Responsible for maintenance of all Marina equipment.

• Establish high standards of cleanliness, plant maintenance and professional service to Tenants, and enforce the same through equally high standards of Employee conduct and performance.

• Conduct Safety Meetings.

• Ensure injury /incident reporting is done immediately; report any accidents/incidents timely and proactive to reduce liabilities and risks to owners, tenants, guests and team members.

• Responsible for Marina Security

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

• 4-year degree required in business management or related field/Combination of experience and education.

• At least 5 years of Marina industry experience.

• At least 7 years of management experience.

• Highly recommended as being qualified as a Certified Marina Manager (CMM) and a graduate of the Intermediate/Advanced Marina Management courses.

Required Skills/Abilities:

• Must possess a valid DL and current auto insurance; must pass insurance DMV clearance

• Thorough knowledge of general boat handling, mooring and docking practices applicable to the operation and use of Marina facilities.

• Must have Wet and dry Marina experience.

• Excellent working knowledge of boat operations and proven management background required.

• Excellent guest relations/customer service skills

• Strong business acumen skills.

• Must have working knowledge of POS systems such as MOLO, Dockwa or MarinaGo or other similar point of sales systems.

• Strong working knowledge of Office Suite software such as Word, Outlook, Excel

• Strong oral/written communication skills

• Able to quickly problem solve

• Analytical skills

• Conflict Resolution Skills

Physical Requirements:

• Work is primarily done outdoors in unpredictable weather conditions.

• Work requires a fair amount of walking, standing, stooping or bending.

• Up to 25%- 30% of the work is done within an office environment using office equipment: laptop/PC, printer, fax/copier.

• May occasionally lift up to 50 lbs.

Work Schedule:

Marinas are open seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests. Please note that working full or partial weekends is required.

Company Introduction

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.